Turkey Aesthetic Sağlık Turizm ve Seyahat Acentası Limited Şirketi

Effective Date: 06.03.2025

1. Introduction

Welcome to Turkey Aesthetic Sağlık Turizm ve Seyahat Acentası Limited Şirketi ("the Company"). We are dedicated to providing our clients with exceptional aesthetic, health tourism, and travel services. This Return & Refund Policy outlines the guidelines for returns and refunds for our various service offerings. By engaging with our services, you agree to comply with this policy.

2. Service Offerings

Our services include but are not limited to:

  • Aesthetic treatments and procedures
  • Health tourism packages
  • Travel arrangements
  • Consultation services

3. Refund Eligibility

Refund eligibility varies depending on the specific service. Generally, refunds may be considered under the following circumstances:

  • Service Cancellation:
    • Cancellations made within a specified timeframe prior to the scheduled service may be eligible for a full or partial refund.
    • Cancellation policies may vary depending on the service provider (e.g., clinics, hospitals, airlines).
  • Service Discrepancies:
    • If the service provided significantly deviates from the agreed-upon terms, a partial or full refund may be considered.
    • Evidence of the discrepancy is required.
  • Medical Reasons:
    • In cases where a client is unable to proceed with a scheduled medical procedure due to unforeseen medical reasons, a refund may be considered with appropriate medical documentation.

4. Non-Refundable Items/Services

The following items or services are generally non-refundable:

  • Completed services
  • Expenses incurred by third-party providers (e.g., airlines, hotels)
  • Consultation fees
  • Costs that incurred by unexpected personal changes of clients.

5. Refund Process

To request a refund, clients must:

  • Submit a written refund request to [Company Email Address] or [Company Physical Address] within [Number] days of the service date or cancellation.
  • Provide detailed information regarding the reason for the refund request.
  • Include any supporting documentation (e.g., medical certificates, photographs).
  • Requests will be reviewed within [Number] business days.
  • Approved refunds will be processed within [Number] business days and issued through the original payment method.

6. Cancellation Policy

  • Service Cancellations:
    • Clients must provide written notice of cancellation to [Company Email Address].
    • Cancellation fees may apply depending on the timeframe of the cancellation.
    • Cancellation policies for specific services will be provided at the time of booking.
  • Rescheduling:
    • Requests to reschedule services are subject to availability and may incur additional fees.

7. Dispute Resolution

  • Any disputes regarding refunds or returns will be handled on a case-by-case basis.
  • We encourage clients to contact us directly to resolve any issues.
  • If a mutual agreement can not be found, the case might be processed in accordance to laws of Republic of Turkiye.

8. Policy Changes

  • The Company reserves the right to modify this Return & Refund Policy at any time.
  • Changes will be posted on our website and will be effective immediately.

9. Contact Information

  • Address: Dikilitaş, Ayazmaderesi Cd No:6/1, 34349 Beşiktaş/İstanbul
  • Email: info@turkeyhaircenter.com
  • Phone: +90 545 249 91 04
  • Website: turkeyhaircenter.com

10. Governing Law

This Return & Refund Policy shall be governed by and construed in accordance with the laws of Republic of Turkiye.

I hope this detailed draft proves helpful.